Frequently Asked Questions
Discover how Clockwise Antique Clocks restores, repairs, and sells fine antique clocks with over three generations of expertise
General Questions
What types of antique clocks do you specialise in?
I specialise in longcase clocks, bracket clocks, fusee clocks, and other period pieces from the late 1600s onwards. I also restore musical boxes, barographs, and complex clock movements.
Do you repair battery-operated or modern clocks?
No, I do not repair battery-operated clocks, cuckoo clocks, torsion clocks, or any style of watch. My focus is on antique clocks and high-quality contemporary pieces.
Where is your showroom located?
My showroom is located at The Malt House in the Cotswolds. It’s open every day, showcasing dozens of restored antique clocks for sale.
Do you sell clocks online?
Yes, I sell antique clocks worldwide through platforms like Love Antiques and Selling Antiques. Each clock comes with a three-year warranty and can be shipped internationally.
Do you offer advice on clock setup and maintenance?
Absolutely! I provide free, straightforward advice on clock setup and other clock-related matters.
Services and Repairs
What restoration services do you offer?
I offer full restoration services, including movement cleaning, repair, and testing, as well as dial repainting, re-silvering, and cabinet restoration using traditional techniques.
What levels of service do you provide for clock repairs?
Gold Service: Basic cleaning and repairs with a one-year guarantee.
Diamond Service: Comprehensive repairs with a two-year guarantee.
Platinum Service: Full restoration with hand polishing and a three-year guarantee.
What is your repair process?
I carefully dismantle the clock, clean the movement using ultrasonic cleaning, repair worn parts, reassemble, oil, and test extensively before re-casing. Cabinet restoration and dial refinishing are done with equal precision and care.
Do you offer guarantees for your repairs?
Yes, all repair services include guarantees ranging from one to three years, depending on the level of service.
Do you offer estimates for repairs?
Yes, I provide free repair estimates. You can trust that no work will compromise the clock’s authenticity or value.
Delivery and Setup
Do you offer delivery services?
Yes, I provide regional collection and delivery for fully overhauled projects. National and international courier services, as well as expert installation, can also be arranged.
Will you deliver the clock before payment?
Yes, clocks are delivered and set up before payment is requested. Payment is politely requested on the same day.
Sales and Warranty
Do your clocks come with a warranty?
Yes, all clocks sold come with a three-year warranty for your peace of mind.
Can I return a clock if I’m not satisfied?
Returns are handled on a back-to-base basis unless otherwise agreed. Please contact me to discuss specific arrangements.
Other Questions
How long have you been restoring antique clocks?
I am a third-generation horologist with over 35 years of experience, carrying on a family tradition started in the 1950s.
Do you provide advice to collectors and first-time buyers?
Yes, I’m always happy to offer advice to collectors or those new to antique clocks. Feel free to contact me with any questions.
What happens to clocks left for repair for more than six months?
Clocks left with me for more than six months may be disposed of to cover costs and free up space, so please ensure timely collection.
Do you have high-profile clients?
Yes, my client base includes individuals from the worlds of business, film, sport, royalty, and aristocracy, as well as traditional collectors.
Our Workshop
Behind every restored clock is the meticulous work carried out in our dedicated workshop. Here, we use traditional techniques and conservation methods to bring antique clocks back to life while preserving their authenticity.
1, Jetty Road, Hempsted, GL2 5FS
Appointment Only
Our Showroom
Step into our showroom to explore a curated collection of beautifully restored antique clocks. From longcase to bracket clocks, each piece reflects timeless craftsmanship and history.
The Malt House, Unit 2, Tewkesbury Retail Park, Ashchurch Road, Ashchurch, GL20 8UY
Monday to Sunday 10am – 5pm
Our Reach
Nationwide Delivery Service
Insured and tracked delivery can be arranged. Please get in touch with us to find out more.
Request A Callback
Have questions? Request a callback, and we’ll be in touch shortly to assist you – no hassle, no obligations.
FREQUENTLY ASKED QUESTIONS
Unsure About Something?
Discover how Clockwise Antique Clocks offers fine antique clocks backed by three generations of expertise. Visit our FAQ page to learn more about our clocks, sales process, and trusted service.